Terms & Conditions
​
Shred/Plan Specific Terms
By Signing up to the 4 or 8 Week Shred programme you agree to pay the total value irrespective of successfully completion of the 4 weeks for any reason whatsoever. Purchase confrims that you understand that you are buying a space on the shred that cannot be resold.
The Shred is fully payable in advance with the exception of 8 weeks or longer and includes a training package of either 3 sessions per week or unlimited sessions. For the 8 week programme if you select to split your payment you must pay both installments even if you have withdrawn from the programme for ay reason.
Back to back training sessions are not permitted.
​
Shred/Plan Refund Policy
​
If you withdraw from the Shred
14 days+ before the start date - you will be fully refunded
5 - 14 days or less before the shred start meeting – you will be refunded 50% of the fee.
Any less than 5 days and before the shred commences the whole shred fee will be payable and no refunds given for any reason.
​
Payment, Mindbodyonline and Booking - Regular training (Excluding Shred/Plans)
​
You must create a Mindbodyonline account prior to attending the gym. Click here to register now!
​
When you create your account and are logged in, you must accept our Waiver to progress to book a class, If you have not signed our waiver you are not permitted to train in our sessions so please do not book as session if you do not agree to the conditions of our waiver. Claim your first session free from our online store and book into any session you wish on the schedule.
​
All classes are to be booked in advance using the Mindbody Online Booking System and payment can be made either by purchasing a bundle from the online store or by registering as unpaid and paying cash at the gym.
​
The current options for class bundles and Contracts are listed on this Website.
​
Walk ins are not allowed into the classes, everyone must pre book online.
​
Refunds
There are no refunds available on singles sessions or blocks of classes once booked and paid for, unless we have mis-charged (system problem). If it is our fault, we will refund you within 7 days of establishing that.
​
12 Month contracts are subject to their own terms and conditions which can be viewed in by following this link.
​
Booking a session
​
Booking is available up to 3 hours before the start of the session, after this time do not just turn up, contact us to enquire whether the class design will allow you to attend.
​
Cancellation Policy for sessions
​
You can cancel any of your bookings at any time with no penalty over 12 hours before the start of the session.
​
If you cancel or change your class time within 12 hours of the start of the class, you will still be charged for that class.
Contract members will not be charged but may be suspended if repeated late cancellations occur, please refer to contract T&C's for more information on this, if on a limited session contract then the late cancellation will use a contract credit.
​
We request that you still cancel the class on the system, even if within the 12 hours period, so it gives others some chance of taking the space up to 3 hours before the start time if full and also allows the coaches to amend class designs as necessary.
​
Orders for passes can be cancelled if requested by email to Ski@thehouseofsk1.co.uk up to either 3 days or the first attendance at the gym after the order is placed, whichever is soonest. Orders cannot be cancelled once a booking has taken place.
​
Please don’t just not turn up for classes you’ve booked. Persistent late cancellers will be noticed and we will seek a solution with them.
​
Cancellation Policy – Shred/Plans
Once you sign up for a space on one of our plan you are purchasing that space for the duration of the plan, there are no refunds available from 10 days before the start date and for any reason whatsoever once the plan has commenced. If you shoud
​
Cancellation Policy – Contracts
The full cancellation terms of our 12 month contracts can be viewed by following this link
​
Attending Class
We aim to start promptly at the scheduled time. Be dressed and ready to go at that time. Our advice is to arrive 5-10 minutes early so you are ready. If the class has begun and you have missed the safety briefing and workout instruction you will not be allowed in to the class.
​
Waiting List
We do not currently utilise a waiting list, however if you miss the 3 hour cut off to book on to a session you can always try to contact us to see if the class design will enable you to be fit in.